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| 7 Jul 2005
Slots Casinos need to understand that they are more than just a part of the gaming establishment. They are also part of the entertainment industry .
Service Tip: Youre in the Slots Casinosentertainment business; therefore, people come to your property to be entertained. You as an employee are part of the entertainment, as are the tables, the restaurant, the hotel and the lounge act. It really is easy to smile, be part of the show and entertain your customers. Youre not just there to deliver drinks or to say keno. Youre there as part of the Slots Casinos entertainment. Help your guests have a great experience. Be an entertainer.
Robinson Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive | |
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